In the Strategy section, we described the importance of collecting user needs and desired outcomes across the organisation, at the beginning of the procurement. This page outlines how to capture these user needs and work them into your requirements and contracting process.
Expressing user needs to the market is just as important as understanding and agreeing upon them internally. Therefore, clearly capturing user needs and desired outcomes in an accessible and understandable way is vital to the success of any procurement.
If done well, it will mean that suppliers understand the problem that you need to solve, and will be able to design their solutions to solve it.